SHIPPING POLICY

Last updated: August 18, 2026

This Shipping Policy applies to purchases made through Thejewellerypak, an online store operated by A & H Wholesales Ltd.

SHIPPING DESTINATIONS

We currently ship to valid delivery addresses within Canada only. We do not currently offer in-store pickup.

Delivery to P.O. boxes, parcel lockers, remote locations, or certain restricted addresses may not be available with every shipping service.

If the selected delivery service cannot deliver to the address provided, we may contact you to request an alternative address or arrange another available shipping method.

We will not add an additional shipping charge without your approval.

If an alternative shipping arrangement is required and you do not approve the revised shipping cost or method, we may cancel the affected order before shipment and refund the applicable amount paid.

ORDER PROCESSING

Most in-stock orders are processed within 1 to 3 business days after payment has been confirmed. Business days do not include weekends or statutory holidays.

Large-volume, wholesale, oversized, customized, special-order, or orders requiring additional verification may require more processing time.

Any different processing period disclosed on a product page, quotation, invoice, or order confirmation will apply to that order.

Processing time is separate from carrier transit time.

Payment review, address verification, inventory issues, customization, unusually high order volume, or other operational requirements may delay processing.

If a significant delay occurs before shipment, we will contact you.

SHIPPING CARRIERS AND SERVICES

Thejewellerypak may use national, regional, local, freight, or last-mile delivery providers.

We select the carrier and service based on factors including destination, package dimensions and weight, order value, product type, service availability, security requirements, estimated delivery performance, and other operational considerations.

Shipping descriptions such as “Standard Shipping,” “Expedited Shipping,” or “Express Shipping” describe a general service level and do not guarantee the use of a particular carrier unless a specific carrier and service are expressly identified and confirmed for the applicable order.

We may substitute an equivalent carrier or service where reasonably necessary.

If a proposed substitution would materially change the amount you are required to pay or the expected service level, we will contact you before shipment.

Delivery instructions entered at checkout are requests only. Their acceptance and performance are subject to the carrier's operating procedures and cannot be guaranteed unless separately confirmed by us.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, charges, and estimated transit times are displayed at checkout when available.

Shipping charges may be based on destination, package dimensions, weight, order value, service level, remote-area surcharges, and other applicable shipping factors.

Unusually large, wholesale, freight, or remote-area orders may require a separate shipping quotation. We will obtain your approval before applying an additional shipping charge that was not previously disclosed.

All delivery dates and transit periods are estimates unless we expressly confirm in writing that a particular delivery service is guaranteed.

Carrier delays may occur because of weather, traffic, service disruptions, peak-season volume, labour disruptions, emergencies, remote-area access, incorrect or incomplete address information, or other events outside our reasonable control.

Nothing in this Shipping Policy limits any cancellation, refund, or other right that cannot lawfully be excluded.

TRACKING AND SPLIT SHIPMENTS

We use tracked shipping services for shipped orders.

When your order is dispatched, tracking information will normally be sent using the contact information provided with the order.

Tracking information may take up to 24 to 48 hours after carrier pickup to begin displaying updates.

An order may be shipped in more than one package. If this occurs, separate tracking information may be provided for each package.

You will not be charged additional shipping solely because we decide to split an order into multiple shipments.

SIGNATURE AND DELIVERY SECURITY

We may require a signature, adult signature, identity verification where applicable, delivery to a carrier pickup location, or another delivery confirmation method for:

• higher-value orders;

• wholesale or large-volume orders;

• orders containing high-value jewellery;

• orders identified as presenting an elevated payment or delivery risk;

• addresses with previous delivery problems; or

• other orders for which additional delivery security is reasonably appropriate.

When we require a signature or another delivery security measure, it cannot be waived without our approval.

A carrier signature, electronic acknowledgement, delivery photograph, access-point record, pickup record, tracking record, or other delivery confirmation may be considered as evidence when investigating a delivery dispute.

A delivery signature confirms receipt or delivery of the shipment. It does not, by itself, establish that the contents were free from concealed damage at the time of delivery.

If you independently request a change through the carrier, including an address change, rerouting, safe drop, signature release, delivery to a neighbour, alternative delivery location, or carrier pickup location, that request may affect how the carrier completes delivery and evaluates a subsequent claim.

You are responsible for reviewing and verifying delivery instructions that you submit directly to the carrier.

SHIPPING ADDRESS AND ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address, including the unit number, business name, buzzer code, postal code, and a working telephone number where applicable.

Contact us immediately at info@jewellerypak.com if an address correction is required.

We will attempt to make a correction where reasonably possible, but an address change is not guaranteed once order processing has begun.

For higher-value or higher-risk orders, we may require an order involving a materially different requested shipping address to be cancelled by us and replaced with a new order using the correct verified address.

If an order is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to collect the shipment, or unsuccessful delivery attempts, we will contact you after the shipment is returned to us.

You may be required to pay the actual cost of reshipping and any carrier return, rerouting, or address-correction charges.

If you request a refund instead of reshipment, actual non-recoverable outbound and return shipping charges may be deducted from the refund where permitted by law.

This deduction does not apply where the return resulted from our error, a confirmed carrier error, or a valid damaged, defective, incorrect, or otherwise non-conforming product claim.

DELAYED OR LOST SHIPMENTS

If tracking has not updated for several business days or the shipment has passed its estimated delivery period, contact us at info@jewellerypak.com and include your order number and tracking number.

We may open a trace or investigation with the applicable carrier.

The carrier may require time to complete its investigation and may request cooperation or additional information from the recipient.

If the carrier confirms that a shipment has been lost, or if the shipment remains undelivered after a reasonable investigation period, we will provide an appropriate resolution, which may include replacement or refund, subject to product availability and applicable law.

Resolution of your order will not be made dependent solely on whether the carrier or insurer reimburses us.

Shipping charges are not automatically refundable solely because of a carrier delay, except where the selected service included an applicable delivery guarantee, where we expressly agree otherwise, or where a refund or cancellation is required by law.

PACKAGES MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows that a shipment was delivered but you cannot locate it, contact us as soon as possible, preferably within three days of the delivery scan.

Before contacting us, please:

• confirm that the shipping address on the order is correct;

• check entrances, safe-drop locations, mailrooms, parcel lockers, and delivery notices;

• ask other household members, employees, building management, reception, or concierge staff;

• check with nearby neighbours where appropriate; and

• allow until the end of the next business day where appropriate in case the carrier recorded an early or incorrect delivery scan.

We will assist in requesting available delivery information or opening a carrier investigation.

You may also be asked to communicate with the carrier's local delivery office, building management, or another relevant party.

A refund or replacement is not automatic solely because a customer reports that a package cannot be located after a delivery scan.

Each case will be reviewed using available evidence, which may include tracking history, delivery confirmation, shipping address information, signature or pickup records, delivery photographs, carrier investigation results, and other relevant information.

Where a carrier confirms that delivery was completed correctly and the shipment was subsequently lost or stolen from the delivery location, we may reasonably request additional supporting information, such as a building incident report or police report.

Available remedies will depend on the circumstances, applicable shipping coverage, and rights provided by law.

DAMAGED PACKAGES OR MISSING CONTENTS

If an order arrives damaged, opened, tampered with, or with contents missing, contact us at info@jewellerypak.com as soon as reasonably possible, preferably within 48 hours after delivery.

Prompt notification helps preserve evidence and meet applicable carrier or insurance investigation requirements.

Please provide, where reasonably available:

• your order number and tracking number;

• photographs of the relevant sides of the exterior shipping package;

• a clear photograph of the shipping label;

• photographs of the internal packaging and protective materials;

• photographs showing the damaged product or missing contents; and

• a description of the damage or missing items.

Keep the affected product, shipping carton, labels, invoices, protective materials, and internal packaging until we confirm that they may be discarded.

The carrier or insurer may require inspection, pickup, or salvage of the damaged goods.

Unless we instruct you otherwise, do not use, repair, alter, discard, independently return, or otherwise dispose of a damaged shipment while an investigation is pending.

An unboxing video may be submitted as supporting evidence if available, but it is not mandatory.

After reviewing the evidence and applicable carrier or insurance requirements, we will provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Failure to notify us promptly or retain available packaging may affect the carrier's ability to investigate a claim, but it does not remove any right that cannot legally be waived.

CONTACT US

For shipping questions, address corrections, delayed shipments, lost shipments, damaged packages, or other delivery problems, contact:

Thejewellerypak
Operated by A & H Wholesales Ltd.
Email: info@jewellerypak.com

Please include your order number, tracking number where available, and a clear description of the issue.